ibukota303Privacy Policy

This page describes what we collect when you use ibukota303 and how we keep that data protected. We process your information to operate our platform, verify your account, process payments through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet, and manage your live-dealer and sportsbook sessions. We do not sell your data to advertisers.

Our servers may sit outside your jurisdiction. We comply with local law in supported jurisdictions including Jakarta, Surabaya, Bandung, Medan, and Semarang. When you sign up, we ask for your name, email, phone number, and identity document. Your withdrawal address is stored separately to prevent fraud. We keep this data as long as your account exists, then delete it within 90 days unless law requires us to retain it longer.

What We Collect and Why

We collect your email and phone to send account alerts, withdrawal confirmations, and platform updates. We collect your full name and identity document to verify you are of legal age and not on an exclusion list. We collect your payment method (your DANA, e-wallet, or mobile banking account details) to process deposits and withdrawals. We collect your IP address, browser type, and device model to detect fraud, prevent account takeover, and understand which devices access our live-dealer tables most often.

We log your betting history — which football matches you wagered on during Liga 1 or Piala AFF, which live-dealer table limits you chose, and which slots you played — to settle bets, calculate your account balance, and comply with anti-money-laundering rules. We do not share this history with marketers or social media platforms.

Your betting data: We keep your session logs for 7 years to comply with financial crime prevention law. After you close your account, we delete personal identifiers but keep anonymised betting records.

We use cookies and local browser storage to keep you logged in, remember your language preference (we support Bahasa Indonesia and English), and track which pages you visit so we can improve our site. We do not use cookies to follow you across other websites.

How We Protect Your Data

Our platform uses HTTPS encryption for all traffic. Your password is hashed with bcrypt; we never store it in plain text. Payment details are tokenised — we do not store your local payment PIN, online payment password, or e-wallet login. Withdrawal requests are processed through PCI-DSS certified payment gateways. We do not email you asking for your password or two-factor code.

Our servers are located in Singapore and Malaysia. Data transfers between ibukota303 and these locations follow standard contracts approved by local data protection authorities. If a data breach occurs, we notify affected users within 72 hours and disclose what information was accessed.

Third-Party Processors

We use the following processors:

Payment processors: Doku, Fintech, and Xendit handle mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment transactions. They see your name, phone, and transaction amount only.
Identity verification: Onfido and Digio verify your KYC documents. They receive a copy of your ID card, then delete it after verification.
Live-dealer studios: Evolution, Pragmatic Play, and Playtech host our blackjack, roulette, and baccarat tables. They receive your player ID and session timestamp; they do not receive your name or email.
Anti-fraud service: Sift Science screens deposits and withdrawals for money-laundering risk. They see transaction amounts and your device fingerprint.

Your Rights

You have the right to request a copy of all data we hold about you. You have the right to correct inaccurate information — for example, if your phone number has changed, contact our support team via live chat and we will update it. You have the right to request deletion of your account and associated data within 90 days, except betting logs which we retain for 7 years by law.

You may withdraw consent to marketing emails at any time by clicking the unsubscribe link at the bottom of each email. This does not stop transactional emails (deposit confirmations, withdrawal status, account alerts).

Dispute your data with us first

Before filing a complaint with a data protection authority, contact our support team at [email protected]. We aim to resolve disputes within 30 days.

Cookies and Tracking

Our site uses session cookies (deleted when you close your browser) and persistent cookies (stored for up to 1 year). Session cookies hold your login token. Persistent cookies remember your language and time-zone settings. We do not use third-party analytics cookies that track you across other websites. If you disable cookies in your browser, you will not be able to log into ibukota303.

International Data Transfers

When you use ibukota303 from Jakarta, Bandung, or any other supported jurisdiction, your data may be transferred to our servers in Singapore or Malaysia for processing. We use Standard Contractual Clauses approved by relevant regulators to ensure your data receives equivalent protection abroad.

Policy Updates

We may update this policy to reflect changes in law or our service. We will post the new version on this page and update the "Last updated" date. If the change materially affects your rights, we will email you 30 days before the change takes effect. Your continued use of ibukota303 after the update constitutes acceptance of the new policy.

Contact ibukota303

If you have questions about how we handle your data, email [email protected] or contact our live-chat support team. We respond to data requests within 30 days. You may also file a complaint with the data protection authority in your jurisdiction.

Last updated: February 2025